Previous projects
Previous Projects
Programmes Hand & Heart has run and concluded, kept here for the record.
Workers’ rights · 2022
Mikkeller Reconciliation Program
On 13 January 2022, Hand & Heart and Mikkeller announced the establishment of the Mikkeller Reconciliation Program (MRP).
The MRP was designed to facilitate acknowledgment, respect and reconciliation for the historical experiences of Mikkeller employees, across all locations, globally. Hand & Heart was engaged as a third-party workplace investigator and reconciliation advisor, supported by localised, independent legal counsel. The MRP concluded on 5 October 2022.
Notice, 19.05.2026
We asked Mikkeller to remove any association or mention of the reconciliation program and associations with Hand & Heart. We did this by withdrawing our consent provided in the initial contract, and we also used our rights under GDPR to ask for deletion.
OutcomeMikkeller removed any association or mention of the reconciliation program and Hand & Heart after this notice.
Hospitality · Consultancy
Hospo Hotline
Hospo Hotline was a full-service digital consultancy for food businesses and individual education: consultation, training and education for professional hospitality businesses, available worldwide.
Hospo Hotline was a program developed for food businesses and projects using the Hand & Heart Business Ecosystem. Through working with owners and workers, in FMCG, retail, e-commerce or bricks-n-mortar businesses like cafes and hotels, we recognised support, education and training were insufficient and over-priced.
The mission was to build a better food business, in a way that celebrates passion for business values and its people (the heart) and the skill it takes to evolve and nurture them (the hand).
- 01
Consultation
Helping owners optimise their business and solve problems.
- 02
Education
From owners to dishwashers, we provided 1-on-1 training and guidance in administration, finance, leadership and management.
- 03
Development
We developed menus, retail items, projects, business plans and concepts together with owners and workers, providing them with expert support and guidance, and with the know-how to do it on their own in the future.
We delivered short or long-term support via workshops, 1-on-1 coaching, team sessions, management sessions or as pre-defined education modules, digitally or in-house. Work was delivered in reusable formats, so businesses could revisit it and share it when onboarding new employees.
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Our current work covers investigations, intelligence, training and employee-retained cases.