The Hand & Heart Approach

WHY OUR EXPERTISE IS TRUSTED

1. Face the Challenges

At H&H we understand that most of our clients engage us either when something has gone wrong, or in anticipation of a problem. For business owners, managers and workers facing problems, we recognise the difficulties they face when they often feel they lack the time and understanding to effectively address issues.

We help diagnose workplace issues and needs in order to provide businesses the effective tools they need to address them. We won’t waste time and money on suggestions which do not target core problems.

2. Educate

We know that most people we work with have not deliberately found themselves in difficulty, and they do not intend to hurt or upset others. Education is often the bridge between a professional understanding of a situation and its potential consequences.

Once we diagnose the issues, we first look for potential educational gaps and strive to equip our clients with knowledge. We do not give them books and ted talks; we educate them by engaging with them about the real time issues they face and how our educational interventions can be applied to those situations

If the big 4 had been effective in the last decade, workplaces would not be facing the culture and people crisis they are today. So what makes Hand & Heart different?

We don’t believe in “quick fixes” or trendy jargon, and we reject the toxic positivity that is predominant in practitioners working with teams and culture. We prioritise people (workers) as the key to optimised operational function, profitability, and sustainability. We support this with highly pragmatic and process-driven outcomes.

Our work helps you realise your goals and values, and enhance the benchmark and deliverables of your profitability. We deliver sustainable solutions for the long-term, and to ensure their achievements, we teach rather than tell.

3. Integrated Outcomes

We don't create separate hypotheticals for our work or deliverables; instead, we integrate them into our clients’ working environments and their teams' day-to-day operations. We understand there's little time for homework - but we are cognisant of the need to see and feel change to create momentum. By integrating our work with the business' needs, we help implement ideas and concepts, experiencing the outcomes with the team. We nurture and guide them every step of the way.

4. Move Slow, Don’t Break Things

The age of the gilded zoo we know as "hustle start up culture" is coming to an end. At H&H, we believe that the best approach is to take our time when making decisions. We don't rush into workplaces and make changes without understanding why the existing system, infrastructure, or habits exist. We don't make demanding recommendations with unrealistic integration or implementation schedules.

Instead, we choose to move slower than most. We find that the solutions that come from a longer process of assessment are much more robust and likely to last. Taking a few more weeks to understand the business we are working with to develop solutions, has proven to be more efficient and effective.

5. Problem Solve & Prepare

Our performance is measured by one question: can our clients effectively mitigate the problems we solved for them in the future?

Fundamentally, we believe effective consultants are eventually no longer needed by their clients. This is because the deliverables, education, and nurturing we provide are sustainable.

We can offer you short or long-term support and deliver it via workshops, 1-on-1 coaching, team sessions, management sessions or as pre-defined education modules that can be delivered digitally or in-house.

We work interactively as we believe that the best way to learn is by doing, supported by expertise.

We also design our solutions with your long-term in mind – our work together is delivered digitally in reusable formats, so you can revisit it when needed and share our solutions when onboarding new employees.

WANT TO WORK TOGETHER?

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